Large Medical Equipment Company

Custom Web Application Streamlines Surgical Equipment Loan Management for a Global Medical Device Company

Context:
In the highly regulated and time-sensitive world of medical devices, efficiently managing the loan of surgical and medical equipment is critical. A leading multinational in the medical technology sector, with operations across multiple countries and distribution partners, was facing growing operational complexity in handling equipment loans for hospitals and healthcare providers.

Their existing processes relied on disconnected tools and manual workflows, making it difficult to track equipment availability, calculate loan fees, and ensure timely delivery to healthcare facilities.

Challenge:
The client needed a centralized, web-based platform to manage the loan process for surgical kits and medical equipment across a network of distributors and hospitals.

Key project challenges included:

• Providing real-time visibility into equipment availability across multiple locations

• Automating loan fee calculations based on equipment type and loan duration

• Enabling hospitals and healthcare providers to submit equipment requests directly through the system

• Integrating seamlessly with the client’s existing Oracle database infrastructure

• Ensuring the solution complied with industry regulations and internal IT security standards

Additionally, the platform needed to support multilingual users and handle large data volumes due to the client’s global scale.

Objectives:
Dink’s development team led the project from start to finish, focusing on delivering a robust and scalable solution.

The main objectives included:

• Building a custom web application with role-based access for distributors, hospitals, and internal teams

• Real-time synchronization with the client’s Oracle database, ensuring accurate equipment status and inventory tracking

• Development of a dynamic fee calculation engine to automatically apply loan charges based on predefined business rules

• Creation of a self-service portal where hospitals and healthcare providers could easily submit, track, and manage loan requests

• Implementation of an audit trail and reporting module for internal oversight and regulatory compliance

The project followed agile methodologies, allowing for frequent client feedback and iterative improvements.

Results Achieved:

• Successful deployment of a secure, user-friendly web application now used by multiple distributors and hospital partners

• Automated loan request workflows significantly reduced manual intervention and administrative workload

• Real-time equipment tracking improved logistics planning and reduced delivery delays

• The system’s dynamic fee management ensures accurate billing for each equipment loan

• Full integration with the client’s Oracle database provides up-to-date visibility on inventory and loan status across regions

Early user feedback highlighted the system’s ease of use and the positive impact on operational efficiency.

Challenges Overcome:
One of the biggest technical challenges was achieving real-time, bi-directional integration with the client’s Oracle database, without disrupting their existing ERP and operational systems.

The Dink team worked closely with the client’s IT department to ensure data integrity, performance optimization, and compliance with strict internal security policies.

Conclusion:
This project demonstrates Dink’s capability to deliver enterprise-grade, custom software solutions for complex industries like healthcare and medical devices.

By combining a strong understanding of business processes with deep technical expertise, Dink helped the client improve operational efficiency, reduce manual errors, and enhance service delivery to hospitals and healthcare providers.

For companies facing similar challenges with equipment management and process digitalization, Dink offers a reliable and agile technology partnership—capable of integrating with complex legacy infrastructures while delivering modern, user-focused web solutions.